Privacy Policy

At Gierach’s Towing and Service, we are committed to protecting the privacy and personal information of our customers, website visitors, and anyone who interacts with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, or services. Please read this policy carefully to understand our practices regarding your information and how we treat it.

By accessing or using our website or services, you consent to the terms of this Privacy Policy. If you do not agree with the terms outlined herein, please do not use our website or services.

---

1. Information We Collect

We may collect personal and non-personal information from you when you interact with us, including through our website, phone calls, emails, or in-person services. The types of information we collect include:

a. Personal Information

Personal information is data that can identify you directly. This may include:

• Full name
• Contact details (email address, phone number, mailing address)
• Vehicle information (make, model, registration number)
• Payment details when you make purchases or bookings
• Emergency contact information (if provided for roadside assistance)

b. Non-Personal Information

Non-personal information refers to data that does not directly identify you. This may include:

• IP addresses
• Browser type and version
• Device type
• Operating system
• Pages visited and time spent on our website
• Clickstream data

c. Information from Third Parties

In some cases, we may collect information about you from third-party sources, such as service providers, payment processors, or public databases.

---

2. How We Use Your Information

The information we collect is used for the following purposes:

• Providing Services: To process towing requests, roadside assistance, vehicle recovery, and other services you request.
• Customer Support: To respond to inquiries, complaints, or service requests efficiently.
• Billing and Payments: To process payments, refunds, and manage billing-related matters.
• Improving Services: To enhance our website, services, and customer experience.
• Marketing Communications: To send promotional emails, newsletters, or special offers (you may opt-out at any time).
• Legal Compliance: To comply with legal obligations, enforce agreements, and protect our rights, property, or safety.
• Security and Fraud Prevention: To detect, prevent, and respond to fraudulent activity, unauthorized access, or other security risks.

---

3. How We Share Your Information

We value your privacy and only share your information in the following circumstances:

a. Service Providers

We may share information with third-party vendors or service providers who assist in providing our services, such as:

• Payment processors
• Website hosting providers
• Marketing and analytics services
• Vehicle recovery partners

b. Legal Obligations

We may disclose your information if required by law, subpoena, or other legal processes, or to protect our rights, safety, or property.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the business transaction.

d. With Your Consent

We may share your information with third parties if we obtain your explicit consent beforehand.

---

4. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and other tracking technologies to enhance your browsing experience and gather non-personal information.

a. Cookies

Cookies are small files stored on your device that help us remember your preferences and website usage. We use cookies to:

• Analyze website traffic
• Customize website content
• Remember user preferences

b. Third-Party Analytics

We may use third-party analytics tools, such as Google Analytics, to collect information about website usage and performance. These tools may collect data such as IP addresses, browser type, and pages visited.

You can disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.

---

5. Data Security

We take the protection of your personal information seriously. We implement appropriate administrative, technical, and physical measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

Examples of security measures include:

• Secure socket layer (SSL) encryption for data transmission
• Firewalls and antivirus protection
• Regular security audits and monitoring

While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

---

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and Correction: You can request access to the personal data we hold about you and correct inaccuracies.
• Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
• Opt-Out of Marketing: You can unsubscribe from marketing emails or communications at any time.
• Data Portability: You may request your personal information in a portable format to transfer to another service provider.
• Restrict Processing: You can request that we limit the processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us at [Insert Contact Information].

---

7. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child without parental consent, we will take steps to delete it.

---

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

---

9. International Users

If you are accessing our website from outside [Insert Country], please note that your information may be transferred to, stored, and processed in [Insert Country], where privacy laws may differ from your location. By using our services, you consent to the transfer of your information to [Insert Country].

---

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Updates will be posted on this page with the “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after changes indicates your acceptance of the revised Privacy Policy.

---

12. Additional Legal Disclaimers

• Limitation of Liability: Gierach’s Towing and Service shall not be liable for any damages arising from the use of our website, services, or the transmission of data over the internet.
• Third-Party Services: We are not responsible for the privacy practices or content of third-party services, websites, or vendors linked through our website.
• Compliance: We comply with applicable data protection laws, including [Insert Applicable Law, e.g., GDPR, CCPA, etc.].

---

13. Commitment to Privacy

At Gierach’s Towing and Service, protecting your privacy is part of our commitment to delivering reliable and professional towing and roadside services. We respect your personal information and are dedicated to maintaining a transparent and secure environment.

Your trust is essential to us, and we pledge to continuously improve our privacy practices, keeping your data safe and ensuring your experience with us is secure, reliable, and professional.